{"id":297,"date":"2013-06-25T14:15:47","date_gmt":"2013-06-25T19:15:47","guid":{"rendered":"https:\/\/www.softwareab.net\/wordpress\/?p=297"},"modified":"2013-06-25T14:15:47","modified_gmt":"2013-06-25T19:15:47","slug":"symantec-liveupdate-administrator-force-admin-password-update","status":"publish","type":"post","link":"https:\/\/www.softwareab.net\/wordpress\/symantec-liveupdate-administrator-force-admin-password-update\/","title":{"rendered":"Symantec LiveUpdate Administrator – Force “admin” password update"},"content":{"rendered":"

Hello all – if you have ever setup Symantec LiveUpdate Administrator (LUA) then you probably have run into a situation where you could not login. There appears to be a password expiry somewhere…all I know is that on the rare occasions I need to login to LUA on my Windows box, I generally get the dreaded “invalid password” prompt. Read on for a solution!<\/p>\n

<\/p>\n

Login to the LiveUpdate server is accomplished via the local IIS-hosted UI as shown below:<\/p>\n

\"lua_reset_pic_10\"<\/a><\/p>\n

Note in the above the \u00e2\u20ac\u0153Forgot your password?\u00e2\u20ac\u009d link. Periodically the LiveUpdate passwords will expire and since it is unusual to get onto this box, chances are good that the sysadmin is presented with a login error.<\/p>\n

The \u00e2\u20ac\u0153Forgot your password?\u00e2\u20ac\u009d link only works by having the admin type in a password as shown below:<\/p>\n

\"lua_reset_pic_20\"<\/a><\/p>\n

However \u00e2\u20ac\u201c this password must already be on file for a user. So for a new sysadmin trying to login, they are stuck. They cannot use the existing email address because only the old one (for previous sysadmin) is on file. So how to fix this?<\/p>\n

Answer: easy! Download and use PostgreSQL pgAdmin tool and create a server connection as shown below. Use hostname of localhost, port of 7072, and maintenance DB \/ Username of \u00e2\u20ac\u0153lua\u00e2\u20ac\u009d as shown below:<\/p>\n

\"lua_reset_pic_30\"<\/a><\/p>\n

You are prompted for a password upon login \u00e2\u20ac\u201c for the first time you won\u00e2\u20ac\u2122t have this. Follow the instructions at this PostgreSQL password reset post<\/a> to modify the \u00e2\u20ac\u0153lua\u00e2\u20ac\u009d user password. Because that guide is written for UNIX, keep in mind that pg_hba.conf is located under [Program Files]\\Symantec\\LiveUpdate Administrator\\pgsql\\data so update that file to get in using a trusted connection (to set the lua user password).<\/p>\n

Once logged in, open the \u00e2\u20ac\u0153adm_user\u00e2\u20ac\u009d table under the \u00e2\u20ac\u0153lua\u00e2\u20ac\u009d schema. (Right-click the table name and use \u00e2\u20ac\u0153View all rows\u00e2\u20ac\u009d option.) You will see entries such as below:<\/p>\n

\"lua_reset_pic_40\"<\/a><\/p>\n

Scroll to the right and locate the \u00e2\u20ac\u0153email\u00e2\u20ac\u009d column for the user you want to reset password on. Then simply double-click the column entry and type in the email. In the example below, we have set the email to \u00e2\u20ac\u0153this_is_my_email@somerewhere.com!\u00e2\u20ac\u009d You should set it correctly \ud83d\ude42<\/p>\n

\"lua_reset_pic_50\"<\/a><\/p>\n

Simply press ENTER to save the changes. Then go back to the LiveUpdate \u00e2\u20ac\u0153Forgot Password\u00e2\u20ac\u009d screen and enter the password you just updated. You get a reset password as shown below:<\/p>\n

\"lua_reset_pic_60\"<\/a><\/p>\n

Use the temporary password to login and then you can reset the LiveUpdate administrator password to your needs.<\/p>\n","protected":false},"excerpt":{"rendered":"

Hello all – if you have ever setup Symantec LiveUpdate Administrator (LUA) then you probably have run into a situation where you could not login. There appears to be a password expiry somewhere…all I know is that on the rare …<\/p>\n

Symantec LiveUpdate Administrator – Force “admin” password update<\/span> Read More »<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29,1],"tags":[30],"yoast_head":"\nSymantec LiveUpdate Administrator - Force "admin" password update - softwareab<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.softwareab.net\/wordpress\/symantec-liveupdate-administrator-force-admin-password-update\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Symantec LiveUpdate Administrator - Force "admin" password update - softwareab\" \/>\n<meta property=\"og:description\" content=\"Hello all – if you have ever setup Symantec LiveUpdate Administrator (LUA) then you probably have run into a situation where you could not login. 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